SHIPPING & RETURNS
Orders
How do I place an order?
Ordering is simple! Just add the products you want to your cart, proceed to checkout where you can choose a shipping method, and enter desired payment option. Any applicable taxes, shipping charges or promotion codes will be reflected in your total. You’ll be able to review your order before hitting submit. You’ll receive a confirmation notice with shipping and tracking information for your purchase.
What payments do you accept?
Credit or debit cards, Shop Pay, Apple Pay, Google Pay, PayPal.
How is sales tax calculated?
* All orders shipped from periodicmethod.com will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped.
Shipping and Delivery
Where do you ship?
United States
How much can I expect to pay for shipping?
- Periodic Method ships to the contiguous United States via UPS Ground for $5.99 or COMPLIMENTARY shipping for orders over $99. Orders shipping to Alaska or Hawaii must ship via 2nd Day Air for a fee of $20.
When will I get my order?
- Please expect a processing time of 2-5 business days for fullfillment in addition to the transit time.
Can I track my order?
- Yes, you will receive a shipping confirmration e-mail that will include all tracking information.
Do you ship to P.O. Boxes?
Yes!
Do you ship to Alaska/Hawaii?
Yes, via 2nd Day Air for a fee of $20.
Do you ship internationally?
Not yet. We're keeping things intentionally simple while we get Periodic Method off the ground. International shipping is on our radar.
My package is damaged. What should I do next?
Please contact us within 3 days of delivery and include your order number and photos of the damaged package/product. We'll take it from there.
Please keep the product and original packaging until our team has reviewed your request.
Once reviewed, we may replace the product or issue a refund, depending on the circumstances.
What if I received the wrong product or something is missing from my order?
If we made an error with your order, we'll work to correct it as quickly as possible.
What if my package is lost or stolen?
Carriers may occasionally mark a package as delivered shortly before it actually arrives, so we recommend allowing up to 2 business days after the reported delivery date.
If your package still cannot be located, contact our Customer Care team with your order number and tracking information so we can help review the shipment and, when appropriate, assist with a carrier claim or investigation.
If your tracking has stopped updating or your package has not arrived within the expected delivery window, please contact our Customer Care team.
We will review the tracking information and, when appropriate, work with the shipping carrier to investigate the shipment. If the carrier confirms that the package was lost in transit, we will work with you on an appropriate resolution, which may include a replacement or refund.
Periodic Method is not responsible for replacing or refunding orders that have been confirmed as successfully delivered by the carrier.
Changes or Cancellations
We move quickly. If you need to make a change or cancel an order, contact us as soon as possible. Once an order has entered processing or shipped, we're unable to guarantee changes or cancellation.
Why was my order cancelled?
While we do our best to fulfill every order, there are certain situations where an order may need to be cancelled.
An order may be cancelled for reasons including payment authorization issues, suspected fraudulent activity, incorrect or incomplete billing or shipping information, product availability, inventory discrepancies, or other circumstances that prevent us from safely processing or fulfilling the order.
If your order is cancelled, you will be notified using the email address provided at checkout. Any payment collected for the cancelled order will be refunded to the original payment method. Please allow your financial institution’s standard processing time for the refund to appear.
If you believe your order was cancelled in error, please contact our Customer Care team for assistance.
What if my shipping information was incorrect?
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, please contact our Customer Care team as soon as possible. We will do our best to update the address before the order ships, but changes cannot be guaranteed once an order has entered fulfillment.
Periodic Method is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us as undeliverable, please contact Customer Care for assistance.
Returns and Exchanges
What is the return policy?
Prior authorization is required on all returns.
We only accept the return of products originally purchased through the periodicmethod.com website. Products purchased through an authorized retailer must be returned directly to the retailer and are subject to that retailer's return policy.
Returned items are subject to inspection. All printed materials, promotional items, accessories, and any original product packaging must be returned. Returned products may not be altered or damaged.
We want you to feel confident in your Periodic Method purchase. Unopened and unused products purchased directly from Periodic Method may be returned within 30 days of delivery.
To begin a return, please contact our Customer Care team with your order number and the product(s) you would like to return.
For health, safety, and quality reasons, opened or used products are not eligible for return unless they arrived damaged.
Original shipping charges are non-refundable.
We are not responsible for return packages that may be lost or damaged in transit.
Repeated return requests are subject to review. We reserve the right to deny multiple refunds to an individual who has repeatedly returned products.
Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request.
We do not accept any product returns, exchanges, or refunds after 30 days from the date of purchase.
We reserve the right in our sole discretion to reject returns or charge for the product and shipping & handling costs in cases that do not meet our return requirements or that otherwise indicate abuse of the return policy or violation of Periodic Method’s Terms and Conditions.
We're Here!
Questions about an order, a product, your routine—or something that simply doesn't look right? E-mail our customer care team with your order number and reason for reaching out. We typically respond within 24-48 business hours.